Privacy Policy
T&H Computer Services Ltd is a company registered in England and Wales No 2617101. This privacy policy explains how we use any personal information we collect about you when you use this website or contact us for details or support relating to our products and services.





What information do we collect about you?
We collect information about you (contact details and requirements) when you register with us, place an order for products or services or contact us for support relating to our products and services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.





How will we use the information about you?
• Purpose: We collect information about you in order to process your initial requests (and any subsequent follow-ups) and to manage your account.

• Basis: This is held on the basis of (f) Legitimate interests (Article 6 of the GDPR). By holding your information, we can process your initial requests (and any subsequent follow-ups), and can provide you with the products and services you have purchased from us.

• Retention: our standard retention period is 6 years after the current accounting period in which information or a customer account becomes void. Thereafter, information will be removed or anonymised.

We use your information collected from the website to personalise your repeat visits to our website. We will not share your information for marketing purposes. In processing your order, we may send your details to, and also use information from, credit reference agencies and fraud prevention agencies.





Information shared with us
Where information is shared with us regarding 3rd parties (e.g. tenants/landlords etc.) for the purposes of us supporting the property management software, this information is treated as strictly confidential. We will only access this information in as minimal way as possible to provide our support duties. Such information will be kept secure by ourselves and deleted when no longer required. Wherever possible, we provide a means of anonymising any such information before it is sent to us.





Marketing
We do not use your information for marketing purposes.





Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address (see: How to contact us). We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.





Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies, however in a few cases some of our website features may not function as a result.

When someone visits our website, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.





Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.





Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 1 May 2019.





How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you:

by email: support@t-and-h.co.uk

or write to us at:

T&H Computer Services Ltd
1st Floor, 19 Hereward Rise
Halesowen
West Midlands
B62 8AN